Call Center Representative

Call Center Representative

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to operate multiple systems and technologies simultaneously.
• Comfortable working in a high-pressure environment.

Responsibilities

• Answer incoming calls from customers in a professional and friendly manner.
• Provide accurate information regarding products and services offered by the company.
• Resolve customer inquiries and complaints efficiently while ensuring customer satisfaction.
• Process and accurately enter customer orders into the system.
• Document all interactions with customers in the database for record-keeping and follow-up.
• Follow up with customers to ensure their issues have been resolved and gather feedback.

Preferred Qualifications

No preferred qualifications provided.