Call Center Rep/Appointment Setter
| Company | Integrity |
|---|---|
| Location | Sacramento, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous sales, marketing, or customer service experience.
- Previous cold calling or call center experience.
- Working knowledge of MS Office and GOLD MINE (or similar CRM software).
Responsibilities
- Making daily outbound calls in a professional and efficient manner
- Handle inbound calls.
- Accountable for daily and weekly goals for scheduling appointments for our Benefits Specialist, along with several inbound and outbound calls
- Communicate effectively with prospective clients and colleagues
- Work independently and as a key member of the entire team
- Place scheduled appointments on representatives’ calendars
- Document all calls, tasks, and appointments in CRM
- Create a positive first impression of GPIS and the unique services we provide
- Participate in daily team huddles, attend training sessions and other meetings as needed
- Other duties as assigned
Preferred Qualifications
- Knowledge of sales processes
- Energetic yet compassionate phone skills required
- Great problem-solving ability
- Highly motivational and possesses persuasion skills
- Ability to stay organized
- Capable of prioritizing and multi-tasking
- Excellent communication skills
- Proficient in MS Office 365, CRM, or similar software
- Passion for helping people and enriching their lives
- Ability to exhibit GPISs’ Core Values in daily work