Call Center Developer & Database Admin

Assists in managing the day-to-day complex business consultation services to support the organization’s goals and objectives.
Implements updates to existing and net new functionality within integrated call center technology.
Assists call center enablement team to manage, control and assesses the organization’s IT assets (i.e., hardware and software) throughout their life cycle, from acquisition through final disposition.
Develop new API endpoints to support various programs depending on their objectives.
Document and maintain database tables within the CRM tool adjusting as to meet business needs.
Define Requirements for new functionality within call center technology to support multiple agent groups.
Independently performs testing and design scenarios/projects to optimize performance of platforms.
Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
Supports the department with effective management of the tracking database and that the content contained is accurate.
Confers internally and externally with clients and senior management regarding the organization’s goals and objectives.
Implements processes within the department ensuring compliance and continuous improvement.
Helps establish and implement strategic review processes ensuring continuous improvement, compliance, and high-performance standards are upheld