Call Center Agent
| Company | IQVIA |
|---|---|
| Location | Lexington, KY, USA, Orlando, FL, USA, Indianapolis, IN, USA, Houston, TX, USA, Fayetteville, AR, USA, Detroit, MI, USA, Dallas, TX, USA, Raleigh, NC, USA, Omaha, NE, USA, Oklahoma City, OK, USA, Phoenix, AZ, USA, Atlanta, GA, USA |
| Salary | $20 – $23 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent
- Prior customer service experience required
- Working knowledge of the medical/hospital setting required
- Experienced handling escalated/unsatisfied customers required
- Working knowledge of Microsoft Office: Outlook, Excel, Microsoft Word
- Detail-oriented, well organized and able to handle multiple tasks.
Responsibilities
- Conduct in/outbound calls to notify potentially affected facilities.
- Maintain appropriate level of confidentiality and a high level of professionalism.
- Adhere to provided script and messaging protocols.
- Data entry and management within provided database.
- General clerical duties
- Perform research to schedule remediation trips for recalls.
- Polite and professional phone demeanor
- Applies knowledge and skills to complete own work.
Preferred Qualifications
- Use of SAP and Salesforce (plus but not needed)
- Working knowledge of the medical/hospital setting required (plus but not needed)