Call Center Agent
| Company | City of Amarillo |
|---|---|
| Location | Amarillo, TX, USA |
| Salary | $13.5 – $13.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Responsibilities
- Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Builds lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizes software, databases, scripts, and tools appropriately.
- Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
- Takes part in training and other learning opportunities to expand knowledge of company and position.
- Adheres to all company policies and procedures.
Preferred Qualifications
- More education or experience may be preferred.
- Fluency in multiple languages may be desired.