Call Center Agent
| Company | Alphabe Insight |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Comfortable using computer systems and phone software
- Ability to maintain a positive and professional attitude in all situations
- Must be punctual, reliable, and a team player
Responsibilities
- Answer incoming customer calls and respond to inquiries professionally
- Make outbound calls to follow up on customer requests or offer services
- Resolve customer complaints with patience and efficiency
- Document customer interactions accurately using internal systems
- Meet daily, weekly, and monthly performance targets
- Collaborate with team members and supervisors to improve service delivery
- Stay informed about company services, policies, and promotions
Preferred Qualifications
- Previous experience in a call center or customer service role preferred