Call Center Agent
| Company | Alphabe Insight |
|---|---|
| Location | Minneapolis, MN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; associate degree preferred
- Previous experience in a call center or customer service role is an advantage
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Comfortable working with CRM systems and call management software
- Ability to multitask and manage time effectively
Responsibilities
- Handle incoming customer calls in a timely and professional manner
- Provide accurate information regarding products, subscriptions, and services
- Resolve customer issues, complaints, and concerns with empathy and efficiency
- Maintain records of customer interactions and update relevant databases
- Follow call center procedures and performance standards
- Collaborate with internal teams to ensure customer satisfaction
Preferred Qualifications
- Previous experience in a call center or customer service role is an advantage