Byram Healthcare Customer Service Representative
| Company | Owens & Minor |
|---|---|
| Location | Dallas, TX, USA, East Lansing, MI, USA |
| Salary | $20 – $22 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
Responsibilities
- Review and Process orders via fax and electronic platforms
- Make outbound calls to patients and referrals as needed
- Utilize tools and resources to assist in order entry
- Use full product knowledge of Byram therapies to service patients
- Communicate effectively with patients, teammates healthcare professionals and sales team.
- Consistently meet required Key Performance Indicators (KPI’s)
- Perform other duties as required
Preferred Qualifications
- Call center experience preferred