Byram Healthcare Customer Service Representative
Company | Owens & Minor |
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Location | Anaheim, CA, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | |
Experience Level | Junior |
Requirements
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Bilingual in Spanish/English preferred
Responsibilities
- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Use full product knowledge of at least two Byram therapies to service patients
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required
Preferred Qualifications
- Call center experience preferred
- Bilingual in Spanish/English preferred