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Business Travel Consultant

July 10, 2025July 10, 2025

Business Travel Consultant

CompanyTravelPerk
LocationChicago, IL, USA
Salary$50000 – $59000
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • Excellent English, spoken and written
  • Familiarity with North American business culture and customer expectations.
  • Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
  • Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
  • A proven background working in the business travel industry.
  • Proven experience going above and beyond to provide an amazing service to help customers

Responsibilities

  • Support our B2B customers in their Business Travels
  • Liaise with suppliers and partners to resolve booking issues
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
  • Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough
  • Addressing, preempting and solving problems – You are an owner and anticipate issues before they come your way!
  • Document and share customer feedback to help refine service delivery.
  • Support the team in achieving retention and satisfaction goals specific to the NAM market.
  • Help define and establish best practices together with the rest of the team in sales, operations and customer care
  • Stay up-to-date with new features and product launches in TravelPerk – there are lots, so be prepared for some serious innovation!

Preferred Qualifications

  • Independent and autonomous. You don’t need hand-holding to get things done
  • Good prioritisation and focus skills
  • Empathy – understand what our customers need
  • Smart, fast learner and tech-savvy
  • Flexible and able to adapt to constant changes with a positive mindset
  • You are open to receiving and giving constructive feedback
  • You want to learn – we have a 7-Star management team to mentor you!
  • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
  • You LOVE Travel!


TaggedCustomer SuccessFinance & Operations & StrategyJuniorMid LevelSales & Account ManagementTravelPerk

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