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Business Travel Consultant
| Company | TravelPerk |
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| Location | Chicago, IL, USA |
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| Salary | $50000 – $59000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Excellent English, spoken and written
- Familiarity with North American business culture and customer expectations.
- Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
- Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
- A proven background working in the business travel industry.
- Proven experience going above and beyond to provide an amazing service to help customers
Responsibilities
- Support our B2B customers in their Business Travels
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
- Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough
- Addressing, preempting and solving problems – You are an owner and anticipate issues before they come your way!
- Document and share customer feedback to help refine service delivery.
- Support the team in achieving retention and satisfaction goals specific to the NAM market.
- Help define and establish best practices together with the rest of the team in sales, operations and customer care
- Stay up-to-date with new features and product launches in TravelPerk – there are lots, so be prepared for some serious innovation!
Preferred Qualifications
- Independent and autonomous. You don’t need hand-holding to get things done
- Good prioritisation and focus skills
- Empathy – understand what our customers need
- Smart, fast learner and tech-savvy
- Flexible and able to adapt to constant changes with a positive mindset
- You are open to receiving and giving constructive feedback
- You want to learn – we have a 7-Star management team to mentor you!
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
- You LOVE Travel!
