Business Systems Analyst – Corporate Systems

Business Systems Analyst – Corporate Systems

Requirements

• 8 years of business system analyst experience required.
• Proficient in core business analysis activities, including workflow creation, use case documentation, requirements gathering, test case development, and data analysis.
• Demonstrated ability to independently manage tasks and timelines while producing high-quality, on-time deliverables with minimal supervision.
• Highly adaptable to shifting priorities while maintaining focus on accuracy and efficiency.
• Exceptionally organized, detail-oriented, reliable, and capable of multitasking in a fast-paced environment.
• Strong written and verbal communication skills for effective collaboration with technical and non-technical stakeholders.
• Proven ability to deliver high-quality documentation and outputs within expected timeframes.
• Experienced in functional design, including writing comprehensive requirements and test cases and ensuring traceability and coverage.
• In-depth understanding of the full systems development lifecycle (SDLC), from inception through deployment and support.
• Strong background in requirements gathering and stakeholder facilitation.
• Hands-on experience with testing, production support, and troubleshooting, including defect triage, data analysis, and root cause analysis.
• Excellent problem-solving and analytical skills with a strong aptitude for learning new tools and concepts.
• Proficiency in tools such as JIRA, Confluence, and Microsoft 365.
• Bachelor’s degree in Information Technology, Business Administration, or a related field; or equivalent work experience in a related technical or insurance role.

Responsibilities

• Achieve and maintain knowledge of evolving business functionality and multiple technical platforms to ensure alignment with changing business and technology needs.
• Perform analysis, identify changes, assess the impact of the changes, capturing and documenting requirements and ensuring that those requirements are delivered on time and with quality.
• Outline testing strategy, define and execute test cases, and support business acceptance testing.
• Perform procedural duties within standardized practices, where applicable.
• Comply with and support all corporate, department and security policies and procedures.
• Facilitate estimation and design sessions during project ideation.
• Provide oversight of small work requests.
• Collaborate with cross-functional teams and vendors to deliver high-quality changes on time and ensure production change processes and procedures are followed.
• Coordinate production support activities including triage, troubleshooting, data analysis, etc. through resolution delivery.
• Communicate and report effectively at the business and IT leadership level.

Preferred Qualifications

• Experience in process design and automation is a strong plus.
• Knowledge of ServiceNow is preferred.
• Familiarity with the insurance industry is a plus.