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Business Systems Analyst

Business Systems Analyst

CompanyQBE Insurance
LocationMadison, WI, USA
Salary$68000 – $102000
TypeFull-Time
DegreesBachelor’s
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Some relevant work experience.
  • Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

  • Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
  • Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
  • Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
  • Implement risk reduction opportunities for projects and change management, including executing user acceptance testing.
  • Assist in the development of project documentation and best practices.
  • Analyse workflow and create process maps to identify areas for improvement.
  • Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
  • Collaborate with developers and subject matter experts to achieve departmental service-level agreements.
  • Participate in implementation planning and support successful outcomes.
  • Complete system and procedure performance testing, providing recommendations for improvement.

Preferred Qualifications

  • Workable understanding of process integrated with technology systems in an ‘agile’ framework.
  • Extensive experience in systems used in Consumer Lines such as Guidewire.
  • Business analysis, technical analysis, and improvement experience, including Workday experience.
  • Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
  • Data analysis experience.
  • Process mapping experience.