Business Systems Analyst
| Company | QBE Insurance |
|---|---|
| Location | Madison, WI, USA |
| Salary | $68000 – $102000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Some relevant work experience.
- Tertiary Degree or equivalent combination of education and work experience.
Responsibilities
- Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
- Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
- Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
- Implement risk reduction opportunities for projects and change management, including executing user acceptance testing.
- Assist in the development of project documentation and best practices.
- Analyse workflow and create process maps to identify areas for improvement.
- Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
- Collaborate with developers and subject matter experts to achieve departmental service-level agreements.
- Participate in implementation planning and support successful outcomes.
- Complete system and procedure performance testing, providing recommendations for improvement.
Preferred Qualifications
- Workable understanding of process integrated with technology systems in an ‘agile’ framework.
- Extensive experience in systems used in Consumer Lines such as Guidewire.
- Business analysis, technical analysis, and improvement experience, including Workday experience.
- Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
- Data analysis experience.
- Process mapping experience.