Business Support Specialist I

Business Support Specialist I

Requirements

• Knowledge and understanding of office methods and procedures; of grammar, punctuation, spelling, and mathematics.
• Knowledge and understanding of preparing and interpreting charts and graphs; basic bookkeeping procedures and inventory techniques; standard business communication etiquette, including in-person, online, and via phone; current office technologies; proficient in Microsoft Office and phone procedures; use of computer equipment, such as state issued computer, fax, copy machine, and scanner; systems, such as Microsoft Office, including Outlook and Teams.
• Knowledge and understanding of records retention.
• Skills in operating computers, fax machines, copiers/printers, etc.
• Strong skills in organization and time management; in records management principles to help with solutions, data classification and processing, and processing lifecycle.
• Customer service skills to assist any customer needs or requests through various forms of communication to include in person, email, and phone.
• Ability to maintain effective working relationships with others; maintain and promote a positive attitude and work environment.
• Ability to follow oral and written instructions.
• Ability to establish and maintain a digital filing system; prepare documents, reports, and files for dissemination to external sources; quickly learn new systems of organization and technology.
• Ability to apply logic and reasoning to identify issues or approach problems, evaluate alternative solutions, and recommend possible conclusions using critical thinking skills; calculate simple math when processing customer payments, deposits, and cashier reports.

Responsibilities

• Maintains a variety of records, such as perpetual inventories of supplies and materials and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs multiple tasks, such as posting and recording data.
• Adheres to local, state, and federal laws and policies.
• Produces documents of various levels of complexity, ranging from plain copy typing to the manipulation of data to create complex presentations.
• Receives, retrieves, and enters information using assigned computer or other data processing equipment; receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Maintains an inventory of equipment and supplies used in office or shop operations; receives or delivers mail, materials, and equipment.
• Reviews and processes claims from vendors, contractors, medical providers and others for reimbursement or payment under various state programs.
• Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required.
• Reviews and optimizes records management processes and develops implantation processes.
• Level II – coordinates work activities; trains staff; manages and creates scheduled reports.
• Other duties as assigned.

Preferred Qualifications

• Can type more than 60wpm with an accuracy of more than 90% and demonstrate an advanced level at 10-key.