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Business Support Analyst I – Bank Operations
| Company | USAA |
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| Location | San Antonio, TX, USA |
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| Salary | $69920 – $125850 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
- Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
- Knowledge of business operations and systems/business requirements processes.
- Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
Responsibilities
- Provides moderately complex operational support on current processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs.
- Validates information for moderately sophisticated and collaborates with other groups to include presentations of documented findings, alternatives and recommended actions.
- Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Develops and maintains an understanding of overall moderately complex business functions.
- Captures information for moderately sophisticated processes, analyzes data and trends, identifies root causes, and develops work products.
- Reviews, validates, and/or analyzes reports that function as a control to existing processes.
- Assists with the documentation of new and revised departmental procedures.
- Develops and analyzes additional ad-hoc reports as needed by Management.
- Ensures risks associated with business activities are optimally identified, measured, supervised and controlled in accordance with risk and compliance policies and procedures.
Preferred Qualifications
- 4+ years of experience with credit card and consumer loan processes, products & systems. Prior experience in more than one product is preferred.
- Attention to detail with at least 3 years analytical experience supporting business functions/processes.
- Knowledge of business operations and systems/business requirements processes.
- Experience creating and publishing KC procedures.
- Solid understanding of process improvement, PRCI, and Bank compliance & regulatory guidelines.
- Previous experience working in an Agile project management environment.
- Experience supporting Bank Issue Management process.
- Experience establishing management routines and process design/mapping.
