Business Product Owner Senior Manager – Express-Scripts

Business Product Owner Senior Manager – Express-Scripts

Requirements

• Strong leadership, project management, strategic thought, nimble learner and organizational skills.
• Strong focus on internal and external customer results and alignment with company strategies.
• Excellent verbal and written communication skills.
• Ability to manage multiple timelines and deadlines.
• Must be comfortable operating through ambiguity, collaborative approach, and can demonstrate situational adaptability (Flexibility).
• Strong interpersonal skills, including the ability to build and maintain relationships, work well in a team, and influence others.
• Keen eye for process improvement with the ability to articulate and act upon interdependencies and redundancies to ensure resource efficiency and minimize duplication of effort.
• Proven self-starter able to solve complex challenges with minimal guidance or day-to-day direction.
• Maintain knowledge base on new technology trends, solutions and techniques and protocols.

Responsibilities

• Management all BPO team responsibilities including staff training and development.
• Develop, coach, and grow the team – fostering a positive team environment while maintaining a high degree of accountability and service delivery.
• Talent decisions & ongoing team performance support.
• Provide regular updates to direct leader and key cross-functional stakeholders.
• Collaborate with the Director on reporting to leadership – appropriate metrics, high-level overviews, box reports, project management updates, etc.
• Collaborate with the Director to define team goals and strategic plans for continued evolution.
• Holding the team accountable to meet all department expectations and successful delivery of all approved work.
• Support team and process policy development & documentation.
• Work closely with business leaders to ensure business value justifications align to the Value Based Prioritization process.
• Mitigate escalations/concerns/issues on behalf of direct team, identifying accountability and alternate strategies to deliver timely solutions and successful outcomes to the business.

Preferred Qualifications

• BA/BS degree in Business, Finance, or related field preferred.
• 8 plus years of experience implementing contemporary process improvement methodologies in an operations environment, preferably in the PBM or Pharmacy industry.
• Ability to perform data analysis and summarize findings; ability to use data to support proposals of potential solutions preferred.
• Strong focus on customer service preferred.