Business Process Senior Consultant

Knowledge of the insurance industry as well as understanding of the company’s products, services, goals and objectives.
Excellent analytical, organizational and planning skills.
Proven business process modeling and analysis skills.
Proficiency to facilitate meetings of high complexity.
In-depth knowledge of project management principles.
Expert knowledge of change management principles and methods.
Strong communication, interpersonal and presentation skills both verbal and written.
Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
Bachelor’s degree in a related discipline or equivalent.
Typically a minimum of seven years of related work experience.

Leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service.
Provides complex analysis and decision support to business to deliver on key business priorities.
Responsible for defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.
Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities.
Responsible for building and maintaining centralized processing documentation.
Acts as business project manager for large process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.
Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data.

No preferred qualifications provided.