Business Process Owner Lead

Business Process Owner Lead

Requirements

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum 8 years’ business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in successfully applying quality management, operational improvement, and problem-solving tools and methodologies.
• Experience in implementing and sustaining change/improvements (change champion).
• Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.
• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.
• Demonstrated experience with Lean, Business Process Management, or similar methodology.
• Demonstrated experience with using various systems to collect and analyze data.

Responsibilities

• Develop business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).
• Apply and maintain expert knowledge of the business and lead ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
• Serve as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Guide and influence process re-engineering and technology implementation to enable process redesign and innovation. Lead the overall management of process performance by developing control limits, monitoring key performance indicators and informing partners of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identify own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Collect and consolidate demand and finds opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.
• Review, advise, and develop communication plans for customers and internal partners and ensure communications are in alignment with overall strategy.
• Ensure alignment between internal team members and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilize data and analytics to deliver insight into customer and business process performance and share best practices with overall team.
• Stay current with emerging technologies and evaluates business processes to lead continuous operational improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for operational improvement initiatives.
• Provide mentorship and guidance support for team and applicable business partners.
• Plan and design business processes and make recommendations and changes to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

Preferred Qualifications

• Comprehensive AML/BSA Program knowledge and experience preferred
• Certified Anti-Money Laundering Specialist (CAMS)
• Certified Financial Crime Specialist (CFCS)
• Proven ability to simultaneously manage/oversee multiple projects/initiatives.
• Demonstrated experience leading efforts to document business requirements through a developed understanding of business processes.
• Able to identify and manage to emerging risks and impacts that stem from changes in business and technology activities.