Business Process Optimization Programme Manager

Business Process Optimization Programme Manager

Requirements

• Bachelor’s degree or equivalent experience in a relevant field; Project Management Professional (PMP) certification or similar is a plus.
• Proven experience in project management, preferably in a consulting or professional services environment.
• Comfortable with technology is important. Experience with Microsoft 365 (Dynamics, Copilot, Power Apps, Power BI, Power Automate), Workfront, Jira is beneficial, but a strong desire to learn and adapt is crucial.
• Effectively communicate with both technical and non-technical audiences, focusing on the core concepts, benefits, and real-world impact, using analogies and visuals to aid understanding.
• Excellent communication, interpersonal, and leadership skills.
• Experience leading large-scale company-wide projects that demand collaboration among a wide range of collaborators and diverse goals.
• Global role that requires effective time management across various time zones and flourishing in a multicultural setting.

Responsibilities

• Develop detailed project plans, outlining scope, timeline, resource needs, and achievements.
• Coordinate programmes, ensuring alignment among collaborators on goals and objectives.
• Monitor progress and proactively address any issues or roadblocks.
• Maintain and improve a central hub for updates, resources, and tools.
• Provide transparency and data-driven insights for faster identification and resolution of issues.
• Measure and monitor programme outcomes and alignment to strategic organizational goals.
• Streamline Professional Services Operations processes and promote automation to enable advanced collaboration and intuitive user experience.
• Understand and optimize complex workflows.
• Facilitate events for regular collaboration and information sharing among team members.
• Cultivate positive relationships with key collaborators, understanding their needs and expectations.
• Communicate programme updates, risks, and successes to Senior leaders and team members.
• Quickly build trust and thrive in a highly cooperative setting.
• Exhibit strong interpersonal skills, facilitating teamwork and inspiring change.
• Drive continuous improvement of tools and enablers to stay ahead of programme management needs.
• Identify potential risks and develop mitigation strategies to ensure successful project delivery.
• Proactively address issues and changes in project scope, ensuring alignment with strategic goals and expectations.
• Drive and uphold quality standards throughout project delivery.
• Manage multiple projects concurrently, balancing priorities effectively.
• Conduct regular reviews and assessments to ensure deliverables meet expectations.

Preferred Qualifications

• Project Management Professional (PMP) certification or similar is a plus.
• Experience with Microsoft 365 (Dynamics, Copilot, Power Apps, Power BI, Power Automate), Workfront, Jira is beneficial.