Business Process Consultant Senior – Overdraft & Fee Income
| Company | USAA |
|---|---|
| Location | Tampa, FL, USA, Colorado Springs, CO, USA, Plano, TX, USA, Charlotte, NC, USA, San Antonio, TX, USA, Phoenix, AZ, USA |
| Salary | $103450 – $197730 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience in business process consulting, process design and/or program/project management experience.
- Advanced knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.
Responsibilities
- Engages with key stakeholders to implement sustainable strategic solutions.
- Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
- Leads planning and execution efforts and coordinates activities for highly complex projects.
- Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
- Provides consultation to influence and ensure process is designed to address risk across all activities.
- Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
- Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
- Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Preferred Qualifications
- Experience with Deposits, transaction processing and/or Overdraft, including knowledge of relevant Regs that apply to Overdraft, in a medium to large sized regional or national financial services institution.
- Experience with Risk & Control Self-Assessment s(RCSA) in a medium to large sized regional or national financial services institution.
- Experience with Control creation in a medium to large sized regional or national financial services institution.
- Experience and understanding of Core Banking transaction processing and exceptions.
- Understanding of risk management principles and processes including process risk assessment, controls, issue management, building or modifying governance and oversight processes, performance reporting, and linkage to key risk indicators and risk statements.
- Demonstrated experience managing multiple stakeholders, accountability for deliverables, and high-quality execution of work.