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Business Process Analyst
| Company | Oregon State Government |
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| Location | Salem, OR, USA |
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| Salary | $6121 – $9405 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.
- Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.
Responsibilities
- Analyze and document current business processes, identifying inefficiencies and gaps.
- Redesign workflows and procedures to align with modernized system capabilities and organizational goals.
- Develop and support plans to phase out legacy systems while ensuring historical data accessibility.
- Identify opportunities for further process improvements based on system performance and user feedback.
- Document desk manuals and standard operating procedures to support the business.
- Support the Organizational Change Management (OCM) team in identifying impacts of process changes on staff and operations.
- Assist in the update of policies and procedures to reflect changes in business processes and system functionalities.
- Serve as a liaison between business stakeholders, technical teams, and vendors to facilitate alignment and consensus on process and system changes.
- Provide regular updates to leadership and stakeholders on process-related progress and challenges.
Preferred Qualifications
- Demonstrated ability to analyze and map current and future state processes, identify gaps, and recommend improvements.
- Experience supporting enterprise system implementations, particularly with transitioning from legacy systems.
- Demonstrated understanding of Organizational Change Management (OCM) principles, with experience assessing the impacts of process and system changes on staff and operations.
- Skilled in developing clear, user-focused documentation including desk manuals and standard operating procedures (SOPs) and supporting knowledge transfer across teams and departments.
- Experience supporting or delivering end-user training related to new processes and procedures.
