Business Operations Specialist – Rotational Program
| Company | Perpay |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Undergraduate degree (BA/BS)
- Completed undergraduate studies no earlier than June, 2022
- Cumulative GPA of 3.0 or better
- Excellent verbal and written communications skills
- A rising star; you are passionate about exploring multiple professional development tracks
- A self-starter; you are enthusiastic and excel at taking initiative
- A communicator; you listen actively and articulate clearly when speaking and writing
- A stickler for details; you are organized, attentive, and focused
- A positive force; you are optimistic and confident
- A chameleon; you are adaptable and continuously grow and develop
- A first principles thinker; you look for the “why” in everything
Responsibilities
- Serve as the point of contact across multiple support channels (chat, email, phone) to guide Perpay’s user base in their shopping and credit building journey
- Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention
- Bridge information between Perpay members and our growing network of dropship vendors, to resolve supply chain issues
- Identify areas of improvement in both the user experience and internal processes and propose solutions
- Evaluate customer support data to inform user experience and product development projects
- Carry out and oversee e-commerce processes, including customer returns, exchanges, and shipment claims
- Execute daily payment reconciliation and fraud auditing to ensure the secure and successful transfer of payments
- Collaborate with the Risk & Analytics team to manage delinquent borrower accounts and overall portfolio performance
- Support marketing operations such as promotional email campaigns and brand management
- Verify and maintain an internal database of employers and payroll systems
- Build and maintain automated chat support systems based on customer support conversation data
- Facilitate vendor relationships and manage the online storefront catalog
- Measure and communicate user friction points to the Product team and propose UX solutions
- Mentor and onboard new Business Operations team members
- Develop training resources and lead training for new and existing team members
Preferred Qualifications
-
No preferred qualifications provided.