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Business Operations Specialist
| Company | Sarasota County |
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| Location | Sarasota, FL, USA |
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| Salary | $23.56 – $23.56 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level |
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Requirements
- Valid Florida driver’s license by date of hire.
- Associate degree from a college or university and 4 to 6 years of clerical or administrative experience with some executive exposure; -OR- Year-for-year experience may substitute for a college degree; some lead or supervisory experience may be required.
Responsibilities
- Assist phone, in-person, and online customers with program registrations, facility reservations, and event inquiries.
- Ensure accurate information about park services, programs, facilities, and policies, Identify the urgency of customer communications, respond in an appropriate time frame, and use conflict resolution and/or problem-solving strategies, as needed.
- Issue facility reservation permits per department policy and communicate usage requirements to customers and field staff.
- Respond promptly to customer voicemails, emails, and written correspondence.
- Coordinate scheduling and logistics for parks and athletic fields to ensure availability, safety, and cleanliness.
- Resolve scheduling conflicts and assist in managing on-site logistics for events, including set-up, breakdown, and customer support.
- Compose correspondence regarding customer accounts, department policies, procedures, and other information. Interprets and conveys all ordinances, park usage rules, and guidelines.
- Support department special events and onsite activities.
- Act as the first point of contact for staff experiencing system issues. Assist with identifying, troubleshooting, and resolving functional problems such as data entry errors, broken workflows, or access/permissions issues.
- Provide onboarding and training for new users, new features or updates. Assist with testing and validating system updates or patches.
- Serve as a ‘Super User’ technical expert for key systems, including RecTrac (recreation software), CCURE (door access), and MUSCO/Skylogix (lighting control). Collaborate with software vendors and other technical staff to resolve technical issues.
- Complete assigned help desk tickets submitted by team members in a timely and professional manner.
- Develop, analyze, and distribute reports using system tools and queries to support operational and business needs.
- Maintain clean and accurate data within systems, including household accounts, facility details, and reservation schedules.
- Provide administrative support to the division manager and other division staff.
- Purchasing Card Account Coordinator for Business Operations. Reviews P-Card transactions and prepares a monthly reconciliation packet for the Clerk’s Office.
- Manages purchase requisitions purchase orders and related tasks for the division.
- Collect payment and issue receipts/permits for business transactions. Follow department procedures, guidelines, and/or policies regarding cash handling procedures in the collection, processing, and deposit of payments.
- Assist with management of accounts payables, refunds returned, insufficient funds, and uncollectable debt.
- Serves as the lead in division records retention maintenance for paper and electronic files, following established policies and procedures including Sunshine Laws.
Preferred Qualifications
- Advanced professional certification is highly desirable.
