Business Operations Lead

Business Operations Lead

Requirements

• Bachelor’s degree.
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel up to 25%.

Responsibilities

• Analyze “Key Performance Indicator” (KPI) data related to on-time delivery, product cost, RTYL, inventory turns., to identify trends, root causes of issues, and areas for improvement.
• Produce regular reports and dashboards to communicate KPI performance to process owners and track progress over time.
• Foster collaboration between the department, manufacturing operations, procurement, supply chain, quality assurance, and other relevant teams to address KPI challenges holistically.
• Facilitate cross-functional meetings and workshops to align strategies, share best practices, and lead collective ownership of KPI improvement programs.
• Identify opportunities to improve processes and eliminate bottlenecks that impact KPI performance, such as inefficient inventory management practices or production delays during NPI transitions.
• Work with relevant teams to implement process improvements, standardize workflows, and use automation technologies to increase efficiency and reduce lead times.
• Establish clear KPI targets and performance metrics for on-time delivery, product cost reduction, RTYL reduction, inventory optimization.
• Monitor KPI performance and hold process owners accountable for meeting targets through regular reviews, performance evaluations, and feedback mechanisms.
• Collaborate with procurement and supply chain teams to improve supplier relationships, negotiate favorable terms, and ensure delivery of materials and components to support production schedules and minimize inventory holding costs.
• Implement supply chain visibility tools and demand forecasting models to improve inventory planning accuracy and reduce stockouts or excess inventory.
• Foster a culture of continuous improvement within the organization by encouraging feedback, implementing Kaizen events, and empowering employees to suggest and implement process enhancements.
• Establish a system for capturing and implementing lessons learned from KPI improvement programs to guide ongoing performance gains.
• Find and address risks affecting KPI performance, such as supplier disruptions, quality issues, or production bottlenecks.
• Develop contingency plans and risk mitigation strategies to minimize the impact of unforeseen events on on-time delivery, product cost, RTYL, and inventory levels.
• Be an important contact for resolving conflicts, clarifying requirements, and promoting agreement among stakeholders.
• Facilitate regular meetings, status updates, and performance reviews to show progress across teams.

Preferred Qualifications

• Typically requires 8+ years of relevant work experience within manufacturing or supply chain.
• Degree in Industrial Engineering, Quality, or Operations Management.
• Experience establishing relations to build bridges between departments.
• Experience in ERP systems (Preferrable SAP)
• Use data for analysis and use of Business intelligence tools (i.e., Power BI, Power Apps)
• Prior experience developing and rolling out complex programs.
• Knowledge of P&L and inventory management practices.
• Written and oral story telling skills and influencing capabilities at all levels of an organization.
• LSS certified preferrable.
• Materials management/production control Professional certification (APICS)
• Knowledge/training on quality systems.
• A continuous improvement mindset with a desire to deliver value to our organization.
• The ability to inspire excellence and lead by example.
• Experience with big data and complex analysis.