Business Operations & Automation Lead

4+ years of experience in business operations, process improvement, or systems/automation-focused roles
Technical aptitude — experience with no-code/low-code platforms, spreadsheets, databases, scripting (e.g., Google Apps Scripts, Airtable scripting), or lightweight systems integration
Strong process mapping and redesign skills — comfortable untangling messy workflows and designing better ones
Strong communication and change management skills — you can work across functions, build trust, and help teams embrace new ways of working

Map, analyze, and redesign core merchandising processes, eliminating friction and manual work
Identify and deliver quick wins and longer-term automation projects, using AI, no-code/low-code tools, and scripts
Build lightweight automations (e.g., using Google Apps Scripts, Zapier, Make, Airtable, Notion, or similar)
Evaluate and recommend tooling to support merchandising operations (e.g., assortment planning, PLM, vendor management tools)
Create clear documentation, dashboards, and workflows to support sustainable improvements
Champion operational change by working directly with merchandising team members to help them adopt new tools and processes
Stay constantly up-to-date on the latest AI, automation, and productivity tools, and proactively bring ideas for how they can benefit the team

Experience or familiarity with merchandising, retail, or ecommerce processes (e.g., assortment planning, PLM, vendor management)