Business & Data Operations Analyst

1–2 years of experience in a business analyst, operations, or IT support role (internships or project-based experience welcome)
Strong problem-solving and organizational skills, with an ability to break down complex workflows into understandable components
Effective communicator who can build relationships across teams and document stakeholder needs with clarity and precision
Experience using documentation or visualization tools (Lucidchart, Miro, PowerPoint, Confluence, etc.)
Energized by rapid change and fast turnarounds, able to operate with a sense of urgency and independence in a fast-paced environment
Must be based near one of our office hubs for hybrid work schedule, ideally in Minneapolis or Northern Virginia.

Partner with IT stakeholders to understand business objectives, operational pain points, and reporting needs — quickly and proactively
Engage stakeholders to uncover opportunity areas, clarify pain points, define use cases, and identify improvement levers and decision factors. Translate these into well-scoped problems and desired outcomes that inform solution design and prioritization
Document current-state processes using tools like Lucidchart or Miro and support development of future-state recommendations
Help define operational KPIs and develop tracking mechanisms for IT functions including asset management, system health, and service quality
Support project coordination and delivery of fast-paced IT initiatives across global teams; track progress and push forward momentum
Assist in documenting business definitions, data inputs, and report usage to drive consistency and self-service.

Familiarity with data concepts (metrics, KPIs, tables) and exposure to analytics tools like SQL, Tableau, Excel, or similar
Experience working with IT service platforms (e.g., ServiceNow), HR/Finance apps (Workday), or CRM tools (Salesforce)
Interest in learning more about data analytics, process automation, or IT system integrations as a career path.