Business Credit Card Collections Specialist

Business Credit Card Collections Specialist

Requirements

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership abilities.
• Ability to work independently and as part of a team.
• Proficient in handling pressure and meeting deadlines.
• Analytical skills for research and problem solving.
• Exceptional attention to detail.
• Demonstrated ability to handle multiple tasks accurately.

Responsibilities

• Communicate with clients primarily by phone to help resolve account delinquencies.
• Provide courteous and effective service, offering solutions to bring accounts current.
• Handle high transaction volumes accurately and efficiently.
• Meet established production goals and deadlines.
• Manage and diffuse challenging client situations independently.
• Collaborate as part of a team and assist in training new staff as needed.

Preferred Qualifications

• Previous experience training or mentoring others.
• Adaptability to changing environments.