Business Consultant

Business Consultant

Requirements

• Strong understanding of Identity and access management principles and best practices.
• Proficient in Okta’s WIC/CIC platforms and offerings, including its features, functionalities and integration capabilities.
• Ability to understand technical specifications and communicate them to non-technical stakeholders.
• Strong analytical and problem-solving skills to identify issues and propose effective solutions.
• Meticulous attention to detail in documenting requirements and validating solutions.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Strong writing skills to create clear and concise documentation and reports.
• Strong organizational skills to manage multiple tasks and projects.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Identify and engage with key stakeholders including (but not limited to): IT, security teams, digital & product owners, business units and end-users.
• Conduct interviews and workshops to gather requirements and understand current IAM processes and pain points.
• Elicit detailed business and functional requirements through various techniques such as requirements gathering workshops, brainstorming, focus groups, and document analysis.
• Analyze current state processes and systems to identify gaps and areas for improvement.
• Evaluate the feasibility of various solutions and provide recommendations based on cost, time and resource considerations.
• Document detailed business requirements, functional requirements, and non-functional requirements. Ensure requirements are clearly articulated, complete, and aligned with business needs.
• Create business process flow diagrams to capture and communicate requirements clearly.
• Create necessary functional solution design diagrams to visually represent the people and process flows as depicted by the documented business, functional, and non-functional requirements.
• Ensure all requirements are documented in adherence to Okta’s Business Requirements Document (BRD) template, and are in a traceable and maintainable format, linking each requirement to specific business needs and project outputs.
• Ensure requirements are traceable throughout the project lifecycle, from initial requirements gathering activities to implementation and testing.
• Use traceability matrices to track status and fulfillment of requirements, ensuring that all business and functional requirements are met.
• Conduct reviews and audits to confirm that requirements are being addressed appropriately during each project phase.
• Support the project manager (PM) in developing project plans, timelines, and resource allocations for business analyst related activities.
• Monitor project progress for business analyst related activities, and assist the PM with reporting on respective milestones, risks and issues.
• Work closely with the customer and Okta Professional Services Technical team members (Technical Architect, Technical Consultant) to assist with the translation of business requirements into technical specifications.
• Provide oversight with technical consultants during build phase activities to clarify any functional or business needs questions as it relates to technical configuration of captured requirements.
• Support reconciliation of any business requirements variances that may not have been originally captured if discovered during the build phase.
• Develop acceptance criteria for each documented business requirement to validate the implementation meets the documented requirements, ensuring traceability to documented and agreed upon requirements.
• Work with Quality Assurance (QA) team members to ensure they can consume acceptance criteria to develop test cases.
• Work with QA leads to enable them to advise the customer on coordination of user acceptance testing (UAT) and to gather feedback that ensures the solution meets user needs.
• For a predefined period of time as specified by the project scope, the BA will work along with a scaled-down project team (PM, TC, QA) to support customer questions and triage issues should they arise.
• Works with technical & quality assurance team members to update documentation if and when changes occur to the system after go-live of the Okta implementation.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field.
• Relevant certifications such as Okta Certified Professional/Administrator/Consultant or Certified Business Analysis Professional (CBAP) are preferred.