Business Analyst – Defined Benefits
| Company | Fidelity Investments |
|---|---|
| Location | Smithfield, RI, USA, Merrimack, NH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree or equivalent work experience
- Solid grasp of Defined Benefits and Defined Benefits systems
- Strong analytical and intuitive skills
- Motivated and committed to excellence; positive demeanor and ‘can do’ work ethic
- Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
- Ability to adapt to a constantly evolving environment
- Good interpersonal skills and attention to detail
- High integrity and discretion to ensure the confidentiality of private client and participant data
- Champion of change and innovation
- Strong written and verbal communication skills
- Strong PC Software skills (i.e. Excel, Outlook, and Word)
Responsibilities
- Must be certified in all types of calculations and able to thoroughly process all calculation work items
- Must be meeting/exceeding productivity targets, maintain certification, and consistently meet one of the following criteria for 10 of 12 months: Highest Certification for a Tier 1 client & High Certification for 1 Tier 2-3 client or 2 Tier 4-6 clients
- Must reach and maintain certification within 48-60 months
- Assigns work to self if necessary, to maintain high productivity and utilization (at or above the target)
- Ensures on time resolution of items within service level agreements (SLA) to ensure key metric targets are met
- Conduct research and analysis of issues, identify root cause, conduct impact analysis, and take steps to remediate current and future customer/client impact
- Communicate in the course of researching and resolving client-facing issues to appropriate business partners
- Acts as a domain expert of end to end processing of calculations, employee resolutions, and have a working knowledge of the disbursements process
- Is accountable for logging bugs against DBCS and Actuarial Certified Workbooks
- Provides support to internal Client Service Functional Teams (Calculation, Audit & Control, Client Managers)
- Supports monthly testing of various systems upgrades and releases
- Participates in special departmental projects
- Provides back up support to DB Manager as needed
- Develops and coordinates training for new hires
Preferred Qualifications
-
No preferred qualifications provided.