Business Analyst

Business Analyst

Requirements

• BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
• Thorough understanding of user interface design, information architecture, and human factors.
• Exceptional communication, organizational and interpersonal skills.
• Ability to handle and coordinate multiple projects at once.
• Documentation and articulation skills.
• Good command over spoken and written communication.
• Possess a current Secret clearance.
• Knowledge of human/user-centered design frameworks and processes.
• Requirements Elicitation, the ability to work with Subject Matter Experts to capture business requirements alongside an Agile system development project.
• Business process modelling (with ability to use a conventional modelling notation, e.g. UML).
• The ability to work collaboratively with internal teams to shape user stories and acceptance criteria.
• The ability to facilitate effective process design workshops to define detailed, complete and agreed processes.
• The ability to identify significant gaps between as is and to be processes and business architectures and understand the steps required to move to the target state.
• Experience of producing personas, journey maps, user stories and pain point analysis.
• Excellent communication and interpersonal skills with the ability to work both independently and as part of a team.
• High standards of communication (written and verbal).
• Proficiency in MS Visio and strong skills in Excel, Word, PowerPoint.
• Self-starting, enthusiastic, keenness to learn, develop and contribute to the success of the program.

Responsibilities

• Analyze existing systems and workflows to understand the needs of the end user. Document requirements as user stories.
• Conduct research on usability and customer experience.
• Clarify requirements and segregate them into functional and non-functional categories.
• Present solutions, ideas, and recommendations that serve the requirements.
• Requirements and scope documentation.
• Create designs that align with the user needs.
• Prepare mockups, prototypes, wireframes, and interaction diagrams.
• Create test cases and plans to validate that the developed functionality is in accordance with the scope.
• Work with the customer and end users to understand end user needs and develop plans to improve the systems.
• Establish an understanding of key business processes, their architectural components and associated operating procedures.
• Define target business/operating models and their components.
• Identify stakeholders and analyze their perspectives and needs.
• Elicit, analyze, define and document business requirements.
• Evaluate, analyze and support business change impacts.
• Undertake data analytical activity as well as help to form data management strategies.
• Work closely with Product Owners to understand the business drivers and desired outcomes, and ensure proposed solutions and prototypes are produced in line with these.
• Help to translate the designs into stories for the developers.
• Support User Acceptance Testing activities, by helping to define test scenarios and assisting management of testing and training.
• Help recommend and design modelling and testing approaches / methodologies.

Preferred Qualifications

• ITIL 4 Foundation training
• Experience Mocking up and developing dashboard in Power BI
• Experience with Adobe Suite of Tools such as Adobe XD.
• Experience diagramming with Microsoft Visio
• Knowledge of HTML, CSS, JavaScript, and other UI development tools.
• Experience of running requirement elicitation workshops and generating user story documentation
• Lean Six Sigma Yellow or Green belt
• Agile Scrum Master
• Data and Analytics knowledge would be advantageous
• Reporting and Dashboarding knowledge would be advantageous
• Experience of ITIL/Service Management methodologies
• Experience of working with partner organization and 3rd party suppliers