Business Analyst

Bachelor’s degree in a technical field such as computer science, computer engineering or related field required.
Minimum of 5 years of related experience as a business analyst, project, or implementation manager.
Experience writing Use Cases to document requirements.
Experience collaborating with a multi-disciplinary team to translate user and technical requirements and lead the team through smooth and continuous delivery.
Knowledge and experience with project management methodologies, principles and processes.
Experienced in change management and risk management principles and processes to provide leadership in the development of strategic plans and change management initiatives and their roll-out.
Experience using data to make decisions, gathering data insights by design to improve outcomes.
Demonstrated experience developing and maintaining working relationships with internal and external partners and can effectively promote collaboration among differing viewpoints.
Strong understanding of technical concepts and legacy systems.
Knowledge of user experience design and user research principles and concepts.
Ability to communicate and articulate problems and resolutions to technical and non-technical teams.
Outstanding interpersonal and teamwork skills; and the ability to develop productive working relationships with colleagues and partners.
Experience working in a virtual environment with remote partners and teams.
Proficiency in Microsoft Office.

Lead or participate in requirements gathering/JAD sessions; working closely with Project or Product Manager(s), developers, subject matter experts, vendors, and users.
Define and document requirements and use cases and assure these are correctly understood by developers.
Develop comprehensive test cases at the application and multi-application levels.
Work with user community, technical teams and vendors to meet implementation timeline.
Conduct and direct end-user testing responsibilities.
May perform data quality assurance; troubleshooting application and/or interfaces as problems arise and report issues.
Facilitate business/functional requirement review, approval, and sign-off sessions.
Document business practices and workflows, identify opportunities for improvement, support process improvement, discover issues and deliver improved value.
Prioritize initiatives based on business needs and requirements.
Effectively communicating insights and plans to cross-functional team members and management.
Ensure solutions meet business needs and requirements. Monitor service level agreements.