Breast Care Center Imaging Clerk

Breast Care Center Imaging Clerk

Requirements

• Demonstrated experience in an office setting or customer service experience.
• Demonstrated experience using word processing and spreadsheets.
• Experience working as part of a team including verbal and written communication.
• Experience in problem solving and conflict resolution.

Responsibilities

• Greets incoming patients in a professional manner to assess patient needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Supports administrative function of the clinic in working reports, uploading/sharing images per HIPPA guidelines, ensuring imaging studies are read in a timely manner, communicating with physician offices regarding orders, addressing patient concerns, and performing paperwork.
• Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
• Answers telephone inquiries and directs patients/families to appropriate resource.
• Effectively uses electronic resources support the Breast Care Center.
• Maintains an accurate file system. Creates, retrieves, and updates files where appropriate.
• Coordinates the needs of technologists, radiologists, physicians, patients, and staff.

Preferred Qualifications

• Medical Terminology (preferred)
• Coding experience (preferred)