Brand Experience Manager

Brand Experience Manager

Requirements

• Associate’s (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred. Bachelor’s (4 year) degree a plus.
• 5+ years of work experience preferred in the areas of Sales Management, Marketing Research, or Consulting.
• Ability to travel 25% of the time and flexibility with scheduling, working occasional weekends as needed.
• Must have great communication skills, written and verbal.
• Must continuously use the highest level of personal integrity and business ethics. Faithfully execute all applicable regulations of local, state and federal authorities.
• Great attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Ability to learn new processes and programs quickly and effectively.
• Motivated and self-starter.
• Willing to learn, hard-working, determined, and assertive.
• Microsoft Office skills (Excel, Word, PowerPoint).

Responsibilities

• Coach and train team in best practices for optimal customer experience, business partnerships, and overall knowledge of company and competitor’s products.
• Define and refine the quality and expectations of our product through the lens of the homeowner and our retail partners.
• Act as the Chief Communication Officer by actively collaborating with leadership across all levels and remaining engaged in and knowledgeable of all facets of business within the Home Building Facility.
• Actively participate in the development and implementation of new software programs for our team, our retailers and our homeowners.
• Oversee maintenance of facility website, digital assets, social media page(s), and marketing materials through third party marketing team or preferred means.
• Maintain an active, positive relationship with the Customer Care Manager to ensure the most positive service experience possible for our retailer partners and homeowners.
• Be a champion of customer care related programs and initiatives such as NPS and CX.
• Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations.
• Organize sales functions to maximize clarity, efficiency, and productivity for the team, ensuring accuracy and timeliness in the sales process from beginning to end.
• Assist with product development initiatives by keeping a pulse on competitors and the market.
• Be an advocate for our range and quality of products and services.
• Be a constant ambassador for our company and our recruiting efforts.
• Manage inventory and all facets of the sales team’s leaderboard, using that to motivate and further develop the team.
• Positively impact both the Brand Experience Manager and KPI Metrics where possible.
• Track pay plans for the Customer Success Managers as well as the Sales Coordinators.
• Cultivate a positive, high energy attitude to assist in promoting our focus on Team Member Experience with specific energy and focus directed towards creating and maintaining a team environment.
• Encourage innovation, celebrate wins, and hold the team accountable.
• Support and foster growth in market share by challenging current perceptions in the industry.
• Responsible for personal development via P&L exposure with General Manager.
• Other duties as assigned.

Preferred Qualifications

• Bachelor’s (4 year) degree a plus.