Brand and Communications Coordinator

Brand and Communications Coordinator

Requirements

• High School Diploma or equivalent required; Bachelor’s degree preferred with emphasis on business management, marketing and/or communications
• 2–3+ years of experience in project coordination role within a creative/marketing environment, including social media
• 2–3+ years of experience utilizing professional project management tool (preferably Workfront)
• Knowledge of print and digital media project workflow, processes, and best practices
• Excellent verbal and written communication skills to relay information simply and clearly to creative marketing and cross-functional departments
• Highly detail oriented and organized with a passion for keeping things on track
• Proficient in Microsoft Office 365, including SharePoint
• Proficient in social media tools and platforms

Responsibilities

• Coordinate day-to-day operations, project tracking, and team coordination
• Coordinate the day-to-day workload of the Brand Design Studio (BDS) using Workfront
• Review all project requests, determine time and cost estimates, and schedule assignments
• Clarify project content and gather all necessary information from clients
• Communicate project timelines, status updates, and risks to teams and stakeholders
• Conduct regular project status checks and weekly operational update meetings with the BDS team
• Troubleshoot workflow prioritization by coordinating team schedules with the Senior Director of Brand
• Maintain, monitor, and report on metrics, including financial and utilization
• Ensure deadlines and budgets are adhered to 95% of the time
• Maintain up-to-date records of all projects and their schedule/budgetary status
• Develop and implement workflow processes and technology to ensure quality and consistency
• Analyze data to identify operational improvement opportunities
• Foster continuous improvement culture within BDS
• Conduct quarterly budget and operational reviews with the Senior Director of Brand
• Create reports and dashboards in Workfront to monitor team productivity and operations
• Confirm actual hours vs. estimates and process monthly billing reports
• Maintain high team utilization rate (70%+ billable)
• Develop and implement custom forms and templates in Workfront
• Provide solutions that align with evolving corporate strategies and business cycles
• Act as a Workfront expert and attend ongoing training sessions
• Communicate, manage, and utilize the time tracking and tiered workflow systems in Workfront
• Maintain templates and best practices on the BDS SharePoint site
• Work with IT to implement and enhance technology supporting BDS functions
• Identify and troubleshoot technological bottlenecks in workflows and systems
• Learn the creative and production process to better support estimates and project scoping
• Make small design edits using InDesign or Photoshop for workflow efficiency
• Maintain brand-level specification sheets for printed collateral
• Work with the Senior Director of Brand to develop and train teams on brand standards
• Manage agency/vendor relationships, including vetting, onboarding, and reporting metrics
• Oversee creative asset rack production schedules and ensure delivery timelines
• Manage recurring production calendar and delivery requirements
• Deliver a seamless project management experience for clients
• Implement and enforce Standard Operating Procedures across the team
• Troubleshoot communication challenges between clients and the BDS team
• Establish and manage a high level of client satisfaction
• Proactively reach out on recurring projects to ensure timely submission and processing
• Curate UGC social media content via the Emplifi platform
• Support content scheduling and hashtag holiday integration in Sprout Social
• Publish brand publicity highlights on the press room blog
• Conceptualize, write, and manage content for the consumer blog and editorial calendar
• Evaluate social media influencers for brand partnership opportunities
• Provide general support for a range of social media and content-related tasks
• Train new BDS team members on tools and workflows
• Assist in onboarding and training clients, agency partners, contractors, and internal users on BDS tools, processes, and technologies
• Attend/complete all mandatory training sessions and meetings
• Regular attendance in conformance with standards
• Comply with company policies and procedures
• Perform other duties as assigned

Preferred Qualifications

• Experience working with creative teams, social media, print vendors and digital marketing is strongly preferred
• Familiarity with Adobe creative applications and Pixlee is a plus
• Familiarity with cloud-based technologies and content management systems
• Ability to follow corporate brand standards