Branch Service Manager – Power Systems

Branch Service Manager – Power Systems

Requirements

• High School diploma or GED
• 7 or more years of experience
• Valid driver’s license
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers

Responsibilities

• Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
• Controls all expenses, warranty and CSA costs
• Oversees the daily operations of the Service Department on a profitable basis
• Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved
• Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power’s standards
• Offers the best product support to the customer
• Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving within the same day
• Manages the Service Department in such a manner that both the company and its customers receive the maximum return on their investment
• Performs other duties as assigned

Preferred Qualifications

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs
• Experienced in effectively communicating with groups of people
• Has technical knowledge of products represented by the company
• Prior leadership experience in a similar work environment
• Has safety OSHA and/or MSHA certifications and prior experience being accountable for safety in some capacity in a similar work environment