Branch Manager II

Branch Manager II

Requirements

• 5+ years of related experience
• At least 2 years of previous supervisory experience
• Knowledge of banking
• Client counseling skills
• Customer experience (CX) knowledge
• Customer loyalty understanding
• Decision making skills
• People management skills
• Proactive approach
• Results-oriented mindset

Responsibilities

• Manage priorities through planning and execution to drive all aspects of branch performance
• Drive revenue and customer loyalty through consultative interactions with clients
• Create a differentiated customer experience in an omni channel environment
• Lead and influence the agenda of a broad range of eco-system partners
• Accountable for risk management and compliance in a complex business environment
• Build a high performing team through attraction, onboarding, coaching, and development of branch team members
• Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households
• Drive business banking results primarily through business development and community involvement activities
• Coach to consultative selling to drive results and enable customer financial well-being
• Ensure delivery of a differentiated client experience
• Lead effective problem resolution
• Drive the employee experience
• Acquire and retain talent through effective onboarding, coaching, and development
• Ensure employees achieve performance and activity expectations through effective performance management
• Manage operational, human capital, reputational and business risk

Preferred Qualifications

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented