Branch Manager
| Company | PNC Financial Services |
|---|---|
| Location | Smyrna, DE, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of related experience
- Knowledge of accountability, banking, client counseling, customer experience (CX), customer loyalty, decision making, people management, proactive approach, results-oriented
- Competencies in branch banking services, digital awareness, effective communications, managing multiple priorities, sales management
Responsibilities
- Lead all aspects of branch performance
- Drive revenue and customer loyalty through consultative interactions with clients
- Create a differentiated customer experience in an omni channel environment
- Collaborate with a broad range of eco-system partners
- Accountable for risk management and compliance
- Build a high performing team through attraction, onboarding, coaching, and development of branch team members
- Utilize a branded sales process to achieve sales targets and customer loyalty
- Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households
- Drive business banking results primarily through business development and community involvement activities
- Coach to consultative selling to drive results and enable customer financial well-being
- Manage operational, human capital, reputational and business risk
Preferred Qualifications
- Accountability
- Banking
- Client Counseling
- Customer Experience (CX)
- Customer Loyalty
- Decision Making
- People Management
- Proactive Approach
- Results-Oriented