Skip to content
Branch Manager
| Company | M&T Bank |
|---|
| Location | Germantown, MD, USA |
|---|
| Salary | $70632.76 – $117721.27 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Senior |
|---|
Requirements
- Bachelor’s degree
- Four (4) years’ relevant experience in lieu of degree
- Minimum three years sales experience
- Minimum two years’ managerial experience or proven leadership abilities
- Life/Accident and Health Insurance licensing required within 18 months of entry into position (at Market Manager discretion/branch need)
- M&T Business Banking Specialist within 18 months of hire
- Demonstrated strong knowledge of Business Banking products, services and client relationship management
- M&T Way Certified
- Precision Leadership Certified
- Bi-lingual/Spanish preferred
- Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets
- Experience with Internet and email preferred
Responsibilities
- Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals
- Leads team through coaching, performance management, and setting priority
- Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions
- Proactively prospects and grows Business Banking relationships through outreach
- Conducts interviews and selects employees based on staffing model
- Actively models and coaches customer service and needs determination behaviors
- Ensures operational and requirements are maintained, to include consumer and business banking guidelines
- Takes ownership of complex account servicing and error resolution issues
- Engages with all team members and business partners as appropriate
- Independently processes all Business Banking loan requests up to $100,000
- Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintains M&T internal control standards
- Completes other related duties as assigned
- Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Preferred Qualifications
- Demonstrated sales/business development experience and success
- Excellent communication and interpersonal skills
- Proven ability to demonstrate and coach exceptional customer service
- Ability to communicate and function professionally with all levels of personnel and business partners across the organization
- Strong financial services product knowledge preferred
- Strong organization, time management, and prioritization skills
