Branch Manager

Branch Manager

Requirements

• Bachelor’s degree
• OR, in lieu of degree, Four (4) years’ relevant experience
• Minimum three years sales experience
• Minimum two years’ managerial experience or proven leadership abilities
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position
• M&T Business Banking Specialist within 18 months of hire
• Demonstrated strong knowledge of Business Banking products, services and client relationship management
• M&T Way Certified
• Precision Leadership Certified
• Bi-lingual/Spanish preferred
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets
• Experience with Internet and email preferred

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community
• Conducts interviews and selects employees based on staffing model
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations
• Engages with all team members and business partners as appropriate
• Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Completes other related duties as assigned
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations

Preferred Qualifications

• Demonstrated sales/business development experience and success
• Has fundamental understanding of profitability
• Excellent communication and interpersonal skills
• Proven ability to demonstrate and coach exceptional customer service
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization
• Strong financial services product knowledge preferred
• Strong organization, time management, and prioritization skills