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Branch Manager
| Company | M&T Bank |
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| Location | Wilmington, DE, USA |
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| Salary | $66979.45 – $111632.42 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree
- OR, in lieu of degree, Four (4) years’ relevant experience
- Minimum three years sales experience
- Minimum two years’ managerial experience or proven leadership abilities
- Life/Accident and Health Insurance licensing required within 18 months of entry into position
- M&T Business Banking Specialist within 18 months of hire
- Demonstrated strong knowledge of Business Banking products, services and client relationship management
- M&T Way Certified
- Precision Leadership Certified
- Bi-lingual/Spanish preferred
- Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets
- Experience with Internet and email preferred
Responsibilities
- Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals
- Leads team through coaching, performance management, and setting priority
- Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions
- Proactively prospects and grows Business Banking relationships through outreach
- Conducts interviews and selects employees based on staffing model
- Actively models and coaches customer service and needs determination behaviors
- Ensures operational and requirements are maintained, to include consumer and business banking guidelines
- Takes ownership of complex account servicing and error resolution issues
- Engages with all team members and business partners as appropriate
- Independently processes all Business Banking loan requests up to $100,000
- Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand
- Maintains M&T internal control standards, including timely implementation of internal and external audit points
- Completes other related duties as assigned
- Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Preferred Qualifications
- Demonstrated sales/business development experience and success
- Excellent communication and interpersonal skills
- Proven ability to demonstrate and coach exceptional customer service
- Ability to communicate and function professionally with all levels of personnel and business partners across the organization
- Strong financial services product knowledge preferred
- Strong organization, time management, and prioritization skills
