Branch Manager

Branch Manager

Requirements

• 3+ years of related experience
• Knowledge of accountability
• Knowledge of banking
• Knowledge of client counseling
• Knowledge of customer experience (CX)
• Knowledge of customer loyalty
• Knowledge of decision making
• Knowledge of people management
• Knowledge of proactive approach
• Knowledge of results-oriented approach
• Knowledge of branch banking services
• Knowledge of digital awareness
• Knowledge of effective communications
• Knowledge of managing multiple priorities
• Knowledge of sales management

Responsibilities

• Lead all aspects of branch performance
• Drive revenue and customer loyalty through consultative interactions with clients
• Create a differentiated customer experience in an omni channel environment
• Collaborate with a broad range of eco-system partners
• Accountable for risk management and compliance
• Build a high performing team through attraction, onboarding, coaching, and development of branch team members
• Utilize a branded sales process to achieve sales targets and customer loyalty
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households
• Drive business banking results primarily through business development and community involvement activities
• Coach to consultative selling to drive results and enable customer financial well-being
• Manage and coach to the delivery of a differentiated client experience
• Lead effective problem resolution
• Drive the employee experience
• Acquire and retain talent through effective onboarding, coaching, and development
• Ensure employees achieve performance and activity expectations through effective and ongoing performance management
• Model PNC values by cultivating and supporting an inclusive workplace
• Manage operational, human capital, reputational and business risk
• Exercise leadership, authority and sound decision making to mitigate sales practice risk
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures

Preferred Qualifications

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented
• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management