Branch Manager

Branch Manager

Requirements

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
• Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Manages priorities through planning and execution to drive all aspects of branch performance.
• Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
• Creates a differentiated customer experience, making banking easy in an omni channel environment.
• Leads and influences the agenda of a broad range of eco-system partners.
• Accountable for risk management and compliance in a complex business environment.
• Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.
• Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships.
• Drives business banking results primarily through business development and community involvement activities.
• Coaches to consultative selling to drive results and enable customer financial well-being.
• Has foundational understanding of balance sheet and income statement.
• Leads, coaches and ensures the delivery of a differentiated client experience.
• Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
• Leads effective problem resolution, making banking easy for customers.
• Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience.
• Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
• Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Exercises leadership, authority and sound decision making to mitigate sales practice risk.

Preferred Qualifications

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented
• Branch Banking Services
• Delegation
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management