Boston Whaler – Technical Support Specialist
| Company | Brunswick |
|---|---|
| Location | New Smyrna Beach, FL, USA |
| Salary | $48800 – $77000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum of 5 years manufacturing required (boat building, troubleshooting, and repair experience highly preferred)
- Experience in fiberglass and gel coat construction, repair, application and finishing required.
- Demonstrate problem solving and decision-making abilities
- Experience troubleshooting and repairing Boston Whaler products
- Experience with PC based software (word, excel, data acquisition, OBMS)
- Must have a High School Diploma or equivalent
Responsibilities
- Perform gel coat/fiberglass repairs and support all aspects of the technical support and warranty team.
- Perform incoming inspections and inventory of customer returned boats and photo document received and shipped conditions
- Engage and communicate findings with appropriate Value Stream Leaders, Engineering, and schedule appropriate vessel reviews when applicable
- Communicate projects status with Customers, Captains, Service Managers, and/or General Managers
- Assist in the training of customers and dealer technicians in the proper steps of systems operation and proper preventative maintenance schedules
- Support Customer Service Representatives and dealer technicians with technical information, and troubleshooting guidance
- Document supporting materials, travel, labor associated with internal, and external assignments
- Testing of customer boats, ensuring all vessel systems are operational to manufactures specifications
- Must have the ability to read blueprints
- Must interface well with retail customers, dealers, vendors, employees, other departments throughout Boston Whaler, and the Brunswick organization
- Ability to work independently at off-site locations and adjust accordingly to solve problems that may arise
- Self starter, high energy individual who can work effectively without supervision
- Must be committed to quality standards acceptable by Boston Whaler and customer base
- Ensure work area is maintained clean, orderly and safe
- Know and enforce company policies and procedures
- Must be willing to work overtime as required to assure timely completion of critical projects
- Must be willing to travel on short notice where applicable to support timely resolutions of customer issues during peak periods
Preferred Qualifications
- Boating and mechanical background desired
- Knowledge of manufacturing methods and procedures
- US Coast Guard safe boating course or equivalent boating safety course preferred
- Boat handling experience preferred