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Bodily Injury Claims Advisor III
| Company | TD Bank |
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| Location | Markham, ON, Canada |
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| Salary | $62900 – $94300 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Sound knowledge and understanding of the operating environment, business processes, and procedures for claims assessment and litigation
- Industry accreditation and training generally required
- 4+ years relevant experience
Responsibilities
- Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
- Provide sound claims advice at every customer interaction to create a legendary customer experience
- Ensure customer problems are handled appropriately and escalating issues when necessary
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Identify, suggest and actively participate in process improvement opportunities
- Act as a brand champion for the business area/function and the bank, both internally and/or externally
Preferred Qualifications
- Undergraduate degree preferred
