Billing Systems Analyst
| Company | Cloudflare |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum 5 years experience implementing a SAAS based/ subscription billing system (eg. Stripe, Zuora, Oracle BRM, GoTransverse etc)
- Proficient in writing database queries in PostGres/ BigQuery/ Snowflake or other languages
- Solid understanding of business Financial processes including but not limited to Quote to cash process including OM/ Billing/ AR/ RevRec and understanding of GL
- Possess excellent communication skills – written and oral, interpersonal and organizational.
- Ability to handle multiple projects and responsibilities with competing priorities
- Must be results/ Outcome focused
Responsibilities
- Maintain quote to cash systems and integrations including internal and SAAS systems that support ordering, subscriptions, entitlements, customer billing, invoices, taxation, payments, revenue recognition and other systems/ integrations supported by enterprise engineering team
- Participate in systems analysis, writing functional/ technical specs and detailed systems design.
- Respond promptly to application alerts, production issues and follow through to resolution per established SLAs
- Effectively communicate issue status to internal stakeholders
- Maintain in-depth functional knowledge of the supported applications and interdependencies
- Partner with the business teams to identify gaps, document and re-engineer current processes within business applications.
- Work on Proof of concepts for new requirements as appropriate
- Work closely with the finance and other internal teams in bringing efficiencies to their monthly close process and improve upon existing system reporting needs
- Seek opportunities to streamline and/or automate processes
- Participate in QA activities for various projects. Work closely with business teams, analysts, engineers and product managers to write test plans, test cases and estimates to support project and product releases ensuring consistency with specified requirements agreed with both external and internal customers
Preferred Qualifications
- Track record of delivering successful large-scale, business transformation, and multi-disciplinary change initiatives especially in Subscription/SaaS model
- 5+ years experience in systems analyst roles, implementing and supporting ERP applications such as Oracle, Netsuite, SAP or Workday Financials
- Business engagement and business analysis experience in implementing ERP systems is preferred
- Hands-on experience with analytics and monitoring tools like Grafana (configuring, creating queries, dashboards, and alerts), and ability to troubleshoot application/ systems logs using tools like Kibana, Sentry