Billing Support Specialist II

Billing Support Specialist II

Requirements

• 2 – 4 years prior experience with invoicing/billing is preferred
• Curiosity and analytical skills to research and resolve questions with customer portals and internal procedures
• Ability to communicate effectively with internal and external parties to ensure invoices and supporting documentation are correct, and discrepancies are resolved in a timely manner
• Pro-active outreach to help answer questions and resolve issues
• Ability to work in a deadline driven, high volume environment
• Stamina to work extended hours at quarter end to deliver all invoices according to SLA
• Self-motivated with a knack for being meticulous, detail oriented, and organized
• Track record of being a strong team player with great people/customer service and communication skills
• Strong written communication skills to document internal procedures
• Solid MS Office and Computer skills – to create formulas in Excel and complete Vlookups in Excel
• High computer application literacy including ERP systems – preferably Microsoft D365, Salesforce, plus the ability to learn multiple customer portals
• Understanding of credit and tax procedures is a plus

Responsibilities

• Send invoices using email and vendor portals in a timely, efficient, and accurate manner
• Maintain customer master database
• Maintain an audit trail of sending invoices (when they were sent, who they were sent to, etc.)
• Manage various invoicing email groups to address any customer questions and reconcile accounts
• Work closely with the Order Management and the Accounts Receivable teams to ensure invoices are created, delivered and scheduled for payment
• Set-up new customer billing and credit information and maintain current e-mail information in the ERP system
• Additional billings/invoicing tasks/projects, as needed

Preferred Qualifications

• 2 – 4 years prior experience with invoicing/billing is preferred
• Understanding of credit and tax procedures is a plus