Billing Specialist

Company	Flexport
Location	San Bernardino, CA, USA
Salary	$68640 – $85800
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Mid Level, Senior

Requirements

Bachelor’s degree in Business, Finance, Supply Chain, or equivalent experience.
3+ years of experience of leveraging financial and data analytics to solve business problems
Proficiency in leveraging SQL, excel modeling and business intelligence tools like Metabase, Looker, etc.
Demonstrated ability to collaborate with cross-functional teams to drive business outcomes
Analytical mindset with strong attention to detail and ability to creatively solve problems
High ownership and ability to thrive in a fast moving environment – you will be juggling multiple projects at the same time
Good communication, organizational and interpersonal skills to manage cross-functional collaboration

Responsibilities

Drive manual billing activities for key accounts
Design and implement rates and charges for warehouse activities not covered by existing standard rate cards, partnering with Finance and Operations to ensure alignment with service costs and market benchmarks.
Monitor and analyze fulfillment activity data (WMS logs, production reports) to confirm every labor‑intensive and value‑added service is captured and translated into correct billing events
Develop and update activity‑based billing rules; configure rate cards and billing settings to support custom services (relabeling, steaming, GOH, repackaging, etc.) and standardize across sites
Coordinate with warehouse operations teams to uncover unbilled services, reduce billing leakage, and recommend process optimizations to capture incremental revenue
Investigate and resolve billing discrepancies using data analysis to identify process gaps, system issues, or unlogged activities, partnering with Operations, Customer Service, and Finance
Compare billing outputs against financial reports, WMS activity, and labor logs; deliver audit‑ready variance analyses to support the financial close and explain key drivers
Develop and maintain dashboards and reports that track billed vs. unbilled activity, analyze trends and inefficiencies, and highlight opportunities for continuous improvement
Create and update billing documentation, standard operating procedures, and training materials; deliver sessions to Operations, Finance, and Customer Service teams to ensure process adherence

Preferred Qualifications

Experience in logistics industry is preferred but not required