Billing Specialist

Billing Specialist

Requirements

• 1-3 years of relevant experience in handling billing and month end accounting tasks
• Ability to work in Excel
• Detail-oriented with a high level of accuracy in data entry and analysis
• Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams
• Ability to work within a team environment
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to think critically

Responsibilities

• Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems
• Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions
• Provide excellent customer service via email or phone to our contracted clients
• Work with customers directly to collect past due balances
• Apply payments in the billing system to customer accounts
• Provide customers with account reconciliations to resolve billing and payment discrepancies
• Understand the quote to bill process and resolve errors as needed
• Gather customer information to get an understanding of their business needs and establish rapport
• Research and resolve issues using available resources
• Stay current with system information, changes, and updates

Preferred Qualifications

• Bachelor’s or Associate’s degree in Accounting, Finance, or related field is a plus
• 3-5 years of experience in billing, accounts receivable, accounting or related finance role
• Experience with NetSuite & Salesforce preferred