Billing Specialist
| Company | Zello |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years of billing or accounts receivable experience, ideally in a SaaS or subscription-based business
- Detail-oriented and organized
- Excellent communication and problem-solving skills, with a customer-first mindset
- Comfortable working with financial systems Zoura, Hubspot, or similar ERP & CRM systems
- Collaborative and proactive
- Thrive in a fast-paced environment
- Based in Austin or open to relocating for a hybrid role
Responsibilities
- Manage Hubspot billing requests in a timely and accurate manner
- Maintain accurate customer subscription records in the billing and CRM platforms
- Process subscription changes (upgrades, downgrades, cancellations) and apply pro-rations as needed
- Maintain internal documentation for billing policies and procedures
- Accurately and promptly generate and distribute custom customer invoices
- Manage customer billing inquiries and work with internal teams to resolve issues
- Reconcile billing data with internal records and assist with month-end close
- Support revenue reporting and audit preparation
- Contribute to process improvement initiatives and financial system upgrades
- Generate ad-hoc and scheduled reports for finance, management, and stakeholders
Preferred Qualifications
-
No preferred qualifications provided.