Billing Services Manager – Special Handling

Billing Services Manager – Special Handling

Requirements

• Experience in billing and collections management
• Strong communication and leadership skills
• Ability to develop training and development plans
• Experience in managing teams (both onshore and offshore)
• Knowledge of billing systems and workflow tools

Responsibilities

• Manages the collection lifecycle of U.S. Producer billed accounts to ensure receivables are collected within established timeframes, and all escalation procedures are followed by specialists.
• Manages the settlement process of Multinational accounts to ensure timely clearance of receivables/payables and resolution of discrepancies with overseas Network Partners and Chubb branches
• Establish productivity metrics for all team members and performance reporting.
• Identify opportunities for redesign and automation of processes to reduce manual work effort and increase capacity within the team.
• Develop and implement training and development plans for onshore staff to ensure understanding of all billing systems and workflow tools.
• Act as a liaison to top broker contacts, relationship managers, and Network Partner managers to identify any billing/settlement issues and work to improve our partnerships.
• Establish effective reporting packages for our business partners to ensure visibility into receivable balances and impacts to our collection metrics.
• Ensure that internal and external customer emails are responded to within established timeframes and that responses are accurate.
• Work with IT on business requirements for new products or systems and participate in testing to identify any impact on billing.
• Conduct weekly meetings with offshore managers to review productivity reports, identify and analyze trends, identify training needs, and provide training solutions.
• Conduct periodic meetings with offshore team to review trends in quality control analysis and help answer any questions.
• Provide leadership and direction to onshore and offshore teams. Ensure staff understands, accepts, and supports their role in achieving North American Billing and Collections goals.
• Function as a liaison between our offshore team and Chubb business leaders. Provide support, direction, and answer questions or concerns from our business leaders.
• Conduct meetings with Chubb business unit DFOs, brokers, and Chubb senior management to address receivables trending, escalate issues to resolution or enhance processes and procedures.
• Travel to India, if necessary.

Preferred Qualifications

No preferred qualifications provided.