Billing/Scheduling Associate II – Pediatrics Genetics

Billing/Scheduling Associate II – Pediatrics Genetics

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience
• Relevant Experience (3 Years)

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Performs other duties as assigned.

Preferred Qualifications

• Billing Systems
• Customer Service
• Epic EHR
• Financial Information
• Insurance
• Interpersonal Communication
• Medical Office Support
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Organizing
• Prioritization
• Scheduling
• Third Party Claims